Manager, Patient Centered Care | Anadolu Medical Center | Turkey
Ilkay Baylam oversees and coordinates the implementation and continued development of Anadolu Medical Center’s (AMC) patient-centered care culture. He is responsible for providing management, growth, and oversight in promoting a culture of patient-centered care which emphasizes outstanding service and compassion to patients, their family members, and Anadolu Medical Center’s staff.
Mr. Baylam joined Anadolu Medical Center in 2007. Prior to his current role, he worked as Medical Staff Assistant Specialist from 2007 to 2008. After this position, he worked as Project Specialist between 2008 and 2012 when he coordinated projects such as ‘Cornea Transplantation to Iraqi Children Project ’ (a joint project between Johns Hopkins Medicine and AMC), ‘Cancer Screening Project’ (a community benefit project) and ‘AMC Premium Project’ (a CRM project). Between 2012 and 2013 he worked as Operations Supervisor to the President/CEO where he played a role of a liaison between the Executive Staff and the operations of the hospital, as well as being the matrix administrator for Emergency Service. Since December 2013 he has been working as the Manager for Patient-Centered Care. Besides his past and present roles, he has been serving as the primary liaison for Johns Hopkins Medicine International since 2008.
Mr. Baylam holds a master’s in business administration degree from Yeditepe University in Istanbul, Turkey and a bachelor’s of tourism management from Dokuz Eylul University in Izmir, Turkey. Mr. Baylam is also a certified Project Management Professional (PMP) since 2011 and a member of the International Liaisons Committee of American College of Healthcare Executives (ACHE).